Return & Refund Policy

Our quality promise

Every order goes through quality checks before dispatch so it reaches you in perfect condition. As our products are food items, they are handled in line with food-safety and hygiene requirements.

Returns

As our products fall under the food category, they are generally non-returnable and non-refundable once sold and delivered, for hygiene and safety reasons.

Damaged, incorrect or defective items

If you receive a damaged, incorrect or defective product, please contact us within 48 hours of delivery with your order ID and supporting photos/video. After verification, we will offer a replacement or a refund equivalent to the value of the affected product, as applicable.

Cancellations

Orders (prepaid or COD) can be cancelled within 24 hours of placement, provided they have not already been dispatched. To cancel, contact us as soon as possible with your order ID.

Refund process

Approved refunds are processed to your original payment method within 5–7 working days of approval. The time for the amount to reflect may vary by bank/payment provider.

How to raise a request

Email support@beatguilt.com or call +91 7303331190 (Mon–Sat, 10 AM–6 PM IST) with your order details.